We are delighted to welcome you to the theatre, and want you to feel safe and relaxed during your visit. We have implemented a range of enhanced measures and protocols and encourage you to read through these guidelines before attending a show.
Seating availability is based on current COVID-19 social distancing regulations.
Please be aware that should these restrictions change, seating capacity may be increased or decreased accordingly.
It is a special condition of entry that you must remain in your allocated seat for the duration of the performance. Face masks are not compulsory, but are recommended.
NSW Government requirements for face masks in Greater Sydney (including the Blue Mountains) changed on 29 January, 2021.
Masks are recommended but no longer compulsory in Council facilities where goods and services are provided directly to members of the public. This includes:
- Council Customer Service and Service NSW centre (Katoomba)
- Leisure and Aquatic Centres
- Visitor Information Centres
- Blue Mountains Cultural Centre
- Blue Mountains Theatre and Hub
For more information go to https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney.
It is a condition of entry to the facility that all visitors check in upon arrival to the venue using the Service NSW QR code.
The QR code is displayed at all entrances to the facility for your convenience.
Patrons are encouraged to download the Service NSW app prior to their visit to the theatre, as this will speed up your check-in on arrival.
If you do not have a smart phone, you will be able to check in manually on site.
An enhanced cleaning schedule has been activated throughout the venue and a designated safety concierge will be onsite throughout the performance to support social distancing and contact point cleansing.
Blue Mountains Theatre reserves the right to cancel the performance or make any operational changes necessary to ensure the safety of our patrons, staff and performers and to comply with local, state and federal government regulations and public health orders. Should a performance be cancelled, you will be entitled to a refund on purchased tickets.
The patron responsible for purchasing tickets is required to have access to contact details of all members of their group.
We encourage patrons to use contactless transactions, through:
- pre-purchase of tickets online/over the phone
- at theatre door, have e-tickets open and on display on their devices, rather than a physical ticket
- use tap-and-go rather than cash for pre-show snack or beverage purchases
- undertake good hand and respiratory hygiene measures: wash hands frequently and utilise hand sanitising stations within the facility.
Please observe social distancing and keep a safe distance (at least 1.5m) from other patrons at all times. Observe floor markings at service areas and at theatre doors. Please remain in your allocated seat for the duration of the performance.
If you feel unwell, have recently experienced cold or flu-like symptoms, have recently returned from overseas or a COVID hotspot or are awaiting COVID test results please do not attend the theatre. Contact us to discuss your options - call our Box Office 4723 5050.
Please note: if you are visibly unwell or refuse to cooperate with social distancing you will be asked to leave the venue for the safety of all of our patrons, staff and performers.
We continue to take advice from the NSW Government Department of Health as well as Live Performance Australia. Blue Mountains Theatre's COVID-19 Safety Plan will continue to evolve as the health advice changes.