We are delighted to welcome you to the theatre, and want you to feel safe and relaxed during your visit. We have implemented a range of enhanced measures and protocols and encourage you to read through these guidelines before attending a show.
For a number of upcoming events, you will not be able to select your own seats at the time of purchasing tickets. Seating will be ‘venue allocated’ - this means we will allocate tickets to specific seat numbers. Your tickets with seating numbers will be emailed to you at least 24 hours prior to the concert start time. Patrons will be seated appropriately in response to stringent social distancing requirements. You will notice ‘vacant’ seats that reflect this accommodation. It is a special condition of entry that you must remain in your allocated seat for the duration of the performance.
An enhanced cleaning schedule has been activated throughout the venue and a designated safety concierge will be onsite throughout the performance to support social distancing and contact point cleansing.
Blue Mountains Theatre reserves the right to cancel the performance or make any operational changes necessary to ensure the safety of our patrons, staff and performers and to comply with local, state and federal government regulations and public health orders. Should a performance be cancelled, you will be entitled to a refund on purchased tickets.
The patron responsible for purchasing tickets is required to have access to contact details of all members of their group.
We encourage patrons to use contactless transactions, through:
- pre-purchase of tickets online/over the phone
- at theatre door, have e-tickets open and on display on their devices, rather than a physical ticket
- use tap-and-go rather than cash for pre-show snack or beverage purchases
- undertake good hand and respiratory hygiene measures: wash hands frequently and utilise hand sanitising stations within the facility
- we encourage all patrons to wear a mask.
Please observe social distancing and keep a safe distance (at least 1.5m) from other patrons at all times. Observe floor markings at service areas and at theatre doors. Please remain in your allocated seat for the duration of the performance.
If you feel unwell, have recently experienced cold or flu-like symptoms, have recently returned from overseas or a COVID hotspot or are awaiting COVID test results please do not attend the theatre. Contact us to discuss your options - call our Box Office 4723 5050.
Please note: if you are visibly unwell or refuse to cooperate with social distancing you will be asked to leave the venue for the safety of all of our patrons, staff and performers.
We continue to take advice from the NSW Government Department of Health as well as Live Performance Australia. Blue Mountains Theatre's COVID-19 Safety Plan will continue to evolve as the health advice changes.