The below information is current as at 25 February 2022.
Please note that NSW Government Public Health Orders may change at short notice.
The safety of our customers, performers and staff is our top priority, and we will at all times operate in line with Government regulations.
We continue to take advice from the NSW Government Department of Health as well as Live Performance Australia. Blue Mountains Theatre's COVID-19 Safety Plan will continue to evolve as the health advice changes.
Please note: if current COVID-19 Public Health Orders or restrictions mean you are unable to attend your ticketed performance, please contact our Box Office on 4723 5050 or email email@example.com. to discuss your options. The deadline for this is 7 days prior to your performance. Refunds will not be provided after this date unless required by applicable law.
The NSW Government has removed the requirement that face masks are to be worn at all times at indoor public venues in Greater Sydney (including the Blue Mountains).
All patrons who wish to wear a mask are strongly encouraged to do so.
The health and safety of our patrons, staff and performers is our priority, and we thank you for cooperating with all requirements.
For more information go to https://www.nsw.gov.au/covid-19/what-you-can-and-cant-do-under-rules/greater-sydney.
Seating availability is based on current COVID-19 social distancing regulations.
In accordance with current NSW Government requirements, no socially distanced automatic seating allowance is currently in place. Please be aware that you may be seated adjacent to, in front of or behind another ticketholder.
Should these restrictions change, seating capacity may be increased or decreased accordingly.
It is a special condition of entry that you must remain in your allocated seat for the duration of the performance.
While not compulsory, QR code check-in is still available for patrons who wish to do so.
An enhanced cleaning schedule has been activated throughout the venue and a designated safety concierge will be onsite throughout the performance to support social distancing and contact point cleansing.
Blue Mountains Theatre reserves the right to cancel the performance or make any operational changes necessary to ensure the safety of our patrons, staff and performers and to comply with local, state and federal government regulations and public health orders. Should a performance be cancelled, you will be entitled to a refund on purchased tickets.
The patron responsible for purchasing tickets is required to have access to contact details of all members of their group.
We encourage patrons to use contactless transactions, through:
- pre-purchase of tickets online/over the phone
- at theatre door, have e-tickets open and on display on their devices, rather than a physical ticket
- use tap-and-go rather than cash for pre-show snack or beverage purchases
- undertake good hand and respiratory hygiene measures: wash hands frequently and utilise hand sanitising stations within the facility.
Please observe social distancing and keep a safe distance (at least 1.5m) from other patrons at all times. Observe floor markings at service areas and at theatre doors. Please remain in your allocated seat for the duration of the performance.
If you feel unwell, have recently experienced cold or flu-like symptoms, have recently returned from overseas or are awaiting COVID test results please do not attend the theatre. Contact us to discuss your options - call our Box Office 4723 5050.
Please note: if you are visibly unwell or refuse to cooperate with social distancing you will be asked to leave the venue for the safety of all of our patrons, staff and performers.